At Highams Park Florist, we are proud to serve households and businesses throughout Highams Park as your trusted local florist. We are committed to providing only the freshest flowers, hand-arranged and delivered with care. Our fresh flowers guarantee ensures that every arrangement reaches you in beautiful, pristine condition.
We take every precaution when preparing and delivering your floral arrangements. However, if your flowers arrive damaged or in poor condition, please contact us on the day of receipt. To help us resolve your issue promptly, hold onto the flowers in their original packaging and be prepared to provide details or photographic evidence of the damage. We are dedicated to rectifying any issues as swiftly as possible, ensuring your satisfaction.
Our bouquets are guaranteed to remain fresh for a minimum of 5 days from delivery, provided they are cared for following our care instructions. If your flowers show signs of premature wilting within this freshness window, despite adequate care, please reach out to us so we can assist you. Customer feedback helps us maintain our commitment to quality and freshness for every Highams Park delivery.
Your satisfaction is extremely important to us. If you are dissatisfied with your bouquet due to damaged or wilted flowers within the 5-day freshness guarantee, you may be eligible for a replacement or a full refund. After verifying your claim, we offer the following options:
We process all valid refund or replacement requests as quickly as possible, aiming to resolve all concerns within five working days after confirmation.
If you have concerns or wish to make a complaint about your flowers or service, please get in touch without delay. Clearly describe the problem and provide as much detail as possible. Our team reviews every complaint carefully and will work with you to resolve the issue. We value your feedback and see every comment as an opportunity to improve our products and service standards for the whole Highams Park community.
At Highams Park Florist, we stand behind every bouquet we create. Our aim is to make sure that you and every customer nearby are delighted with their fresh flowers experience. Thank you for choosing us as your local, reliable florist in Highams Park. We look forward to serving you again and appreciate your trust in our service.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
