Welcome to the Terms & Conditions for Highams Park Florist, your trusted online florist offering professional flower delivery in Highams Park and the surrounding areas. These Terms & Conditions detail the guidelines under which we provide and deliver our wide selection of fresh flowers and related gifts via our website. By ordering from Highams Park Florist, you accept and agree to these terms. We encourage our customers to read these Terms & Conditions carefully before making a purchase.
These Terms & Conditions apply to all customers wishing to purchase products from Highams Park Florist for delivery to Highams Park and neighbouring areas. By placing an order on our website, you confirm that you have read, understood, and accepted these terms in full. If you do not agree to any part of these terms, please do not proceed with your order.
To offer a seamless online flower delivery experience in Highams Park, we have outlined the order process as follows:
We reserve the right to refuse or cancel any order at our discretion. Orders may be refused if the products are not available, if the delivery address is outside our service area, or if we suspect fraudulent activity. In such cases, any payment received will be refunded in full.
Due to seasonal variations and availability of certain flowers, some arrangements may require substitutions. In such instances, we will do our utmost to maintain the style, theme, and colour scheme of the arrangement, substituting only with flowers of equal or greater value and quality. If a specific product or flower is unavailable, we will notify you as soon as possible and discuss alternative options where appropriate.
All prices for products and delivery services are displayed clearly on our website in Pounds Sterling (GBP), inclusive of VAT where applicable. While we strive for accuracy, errors may occur with pricing. If we discover an error in the price of goods you have ordered, we will inform you as soon as possible and give you the option to reconfirm the order at the correct price or cancel it with a full refund.
We accept several secure payment methods, as listed on our website at checkout. Payment is required in full at the time the order is placed. By submitting your payment information, you warrant that you are authorised to use the selected method and that there are sufficient funds or credit to cover the order cost.
We understand that occasionally you may need to change or cancel your order. Please note our policy regarding cancellations and amendments for flower delivery in Highams Park:
Refunds will be made using the original payment method within a reasonable timescale. Please note that, due to the perishable nature of flowers, we cannot accept returns after delivery unless the order is faulty or not as described.
Highams Park Florist offers local flower delivery services across Highams Park and surrounding areas. Our delivery charges and available times are displayed at checkout. Deliveries are made to the address provided during ordering. Please ensure the recipient will be available to receive the delivery at the specified time. If the recipient is unavailable, we may leave the flowers in a safe place, with a neighbour, or reattempt delivery where possible. Details of any such arrangements will be communicated to the customer.
We make every effort to ensure timely delivery, especially for special occasions, but cannot be held responsible for delays due to circumstances beyond our control (such as extreme weather, road closures, or delivery network disruptions).
We take pride in the quality and freshness of our flowers. If you are not entirely satisfied with your order, please contact us within 24 hours of delivery. Where the complaint is justified, we may offer a replacement, partial refund, or full refund at our discretion. Please note that perishable goods such as fresh flowers are exempt from statutory cooling-off periods under UK law, except where faulty or misdescribed.
Customers are responsible for providing complete and accurate order and delivery details. Highams Park Florist cannot be held responsible for failed or delayed deliveries due to incorrect delivery addresses or contact information supplied by the customer. Please check this information carefully before submitting your order.
All content on the Highams Park Florist website, including images, text, and designs, is the property of Highams Park Florist or its licensors. No material may be reproduced, distributed, or used for commercial purposes without prior written consent.
While Highams Park Florist aims to provide a reliable online florist and flower delivery service in Highams Park, we shall not be liable for:
Our total liability to you in connection with any order will not exceed the total price paid for that order. Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.
We are committed to protecting your privacy and handling your data securely and in accordance with applicable UK data protection laws. Personal information provided during the order process will be used solely for fulfilling your order, processing payments, and communicating with you where necessary. Please refer to our Privacy Policy for further details on data use and your rights.
If any provision of these Terms & Conditions is found to be invalid or unenforceable by a competent authority, such provision shall be deemed deleted, and the remaining provisions shall remain in full force and effect.
Highams Park Florist reserves the right to update or modify these Terms & Conditions at any time, with updates taking effect from the date they are published on our website. Continued use of our website or placing orders constitutes your acceptance of any changes.
These Terms & Conditions and any disputes arising out of them shall be governed by and construed in accordance with the laws of England and Wales. Any legal proceedings relating to these terms shall be subject to the exclusive jurisdiction of the English courts.
If you have any questions regarding these Terms & Conditions, or need further information about online flower delivery in Highams Park and the surrounding areas, please contact us via the methods listed on our website. Our customer service team is dedicated to assisting you promptly and professionally.
Last Updated: June 2024
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Highams Park, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Highams Park.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
