Highams Park Florist Online Terms & Conditions
Introduction
Welcome to the Terms & Conditions for Highams Park Florist, your trusted online florist offering professional flower delivery in Highams Park and the surrounding areas. These Terms & Conditions detail the guidelines under which we provide and deliver our wide selection of fresh flowers and related gifts via our website. By ordering from Highams Park Florist, you accept and agree to these terms. We encourage our customers to read these Terms & Conditions carefully before making a purchase.
Application of Terms
These Terms & Conditions apply to all customers wishing to purchase products from Highams Park Florist for delivery to Highams Park and neighbouring areas. By placing an order on our website, you confirm that you have read, understood, and accepted these terms in full. If you do not agree to any part of these terms, please do not proceed with your order.
Order Process
To offer a seamless online flower delivery experience in Highams Park, we have outlined the order process as follows:
- Product Selection: Browse our website to explore our floral arrangements, bouquets, and gifts. Select the items you wish to purchase and add them to your basket.
- Delivery Details: Enter the recipient’s name, address, contact number, and any special delivery instructions. Please ensure all details are correct as errors may cause delays or misdelivery.
- Order Review: Before proceeding to payment, you will have an opportunity to review your order, including selected products, delivery date, and total price.
- Confirmation: Complete the order by providing payment details. Once payment is successfully processed, you will receive an order confirmation with a summary of your purchase.
- Preparation & Delivery: We prepare your arrangements fresh and deliver them on the date selected, subject to availability and delivery area.
We reserve the right to refuse or cancel any order at our discretion. Orders may be refused if the products are not available, if the delivery address is outside our service area, or if we suspect fraudulent activity. In such cases, any payment received will be refunded in full.
Substitution Policy
Due to seasonal variations and availability of certain flowers, some arrangements may require substitutions. In such instances, we will do our utmost to maintain the style, theme, and colour scheme of the arrangement, substituting only with flowers of equal or greater value and quality. If a specific product or flower is unavailable, we will notify you as soon as possible and discuss alternative options where appropriate.
Pricing and Payment
All prices for products and delivery services are displayed clearly on our website in Pounds Sterling (GBP), inclusive of VAT where applicable. While we strive for accuracy, errors may occur with pricing. If we discover an error in the price of goods you have ordered, we will inform you as soon as possible and give you the option to reconfirm the order at the correct price or cancel it with a full refund.
We accept several secure payment methods, as listed on our website at checkout. Payment is required in full at the time the order is placed. By submitting your payment information, you warrant that you are authorised to use the selected method and that there are sufficient funds or credit to cover the order cost.
Order Cancellations and Amendments
We understand that occasionally you may need to change or cancel your order. Please note our policy regarding cancellations and amendments for flower delivery in Highams Park:
- Cancellation by Customer: To cancel an order, you must notify us as soon as possible and at least 24 hours prior to the scheduled delivery date. If the order has already been prepared or dispatched, we may be unable to process a cancellation or refund.
- Order Amendments: For changes to products, delivery details, or messages, please contact us promptly. Amendments can only be made if the order has not been finalised or dispatched.
- Cancellation by Highams Park Florist: In rare circumstances, we may need to cancel your order due to unforeseen issues like stock shortages or operational disruptions. In these cases, we will notify you quickly and process a full refund.
Refunds will be made using the original payment method within a reasonable timescale. Please note that, due to the perishable nature of flowers, we cannot accept returns after delivery unless the order is faulty or not as described.
Delivery Terms
Highams Park Florist offers local flower delivery services across Highams Park and surrounding areas. Our delivery charges and available times are displayed at checkout. Deliveries are made to the address provided during ordering. Please ensure the recipient will be available to receive the delivery at the specified time. If the recipient is unavailable, we may leave the flowers in a safe place, with a neighbour, or reattempt delivery where possible. Details of any such arrangements will be communicated to the customer.
We make every effort to ensure timely delivery, especially for special occasions, but cannot be held responsible for delays due to circumstances beyond our control (such as extreme weather, road closures, or delivery network disruptions).
Quality and Returns
We take pride in the quality and freshness of our flowers. If you are not entirely satisfied with your order, please contact us within 24 hours of delivery. Where the complaint is justified, we may offer a replacement, partial refund, or full refund at our discretion. Please note that perishable goods such as fresh flowers are exempt from statutory cooling-off periods under UK law, except where faulty or misdescribed.
Customer Responsibilities
Customers are responsible for providing complete and accurate order and delivery details. Highams Park Florist cannot be held responsible for failed or delayed deliveries due to incorrect delivery addresses or contact information supplied by the customer. Please check this information carefully before submitting your order.
Intellectual Property
All content on the Highams Park Florist website, including images, text, and designs, is the property of Highams Park Florist or its licensors. No material may be reproduced, distributed, or used for commercial purposes without prior written consent.
Limitation of Liability
While Highams Park Florist aims to provide a reliable online florist and flower delivery service in Highams Park, we shall not be liable for:
- Any indirect, consequential, or special losses arising from your use of our website or products.
- Losses resulting from delays or failures in delivery due to force majeure events outside our reasonable control (e.g., adverse weather, road closures, strikes).
- Minor variations in flowers delivered due to seasonal availability or necessary substitutions.
Our total liability to you in connection with any order will not exceed the total price paid for that order. Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.
Privacy and Data Use
We are committed to protecting your privacy and handling your data securely and in accordance with applicable UK data protection laws. Personal information provided during the order process will be used solely for fulfilling your order, processing payments, and communicating with you where necessary. Please refer to our Privacy Policy for further details on data use and your rights.
Severability
If any provision of these Terms & Conditions is found to be invalid or unenforceable by a competent authority, such provision shall be deemed deleted, and the remaining provisions shall remain in full force and effect.
Changes to Terms & Conditions
Highams Park Florist reserves the right to update or modify these Terms & Conditions at any time, with updates taking effect from the date they are published on our website. Continued use of our website or placing orders constitutes your acceptance of any changes.
Governing Law and Jurisdiction
These Terms & Conditions and any disputes arising out of them shall be governed by and construed in accordance with the laws of England and Wales. Any legal proceedings relating to these terms shall be subject to the exclusive jurisdiction of the English courts.
Contact Us
If you have any questions regarding these Terms & Conditions, or need further information about online flower delivery in Highams Park and the surrounding areas, please contact us via the methods listed on our website. Our customer service team is dedicated to assisting you promptly and professionally.
Last Updated: June 2024
Company Information
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Highams Park, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Highams Park.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
